FAQs
Frequently Asked Questions (FAQs)
Shipping & Delivery
Q: What shipping options do you offer?
A: We offer the following shipping options:
- Standard Shipping: Estimated delivery within 7-14 business days.
- Expedited Shipping: Estimated delivery within 3-7 business days.
- International Shipping: Delivery times vary depending on the destination, typically between 10-20 business days.
Q: How long does it take to process my order?
A: Orders are processed within 3-5 business days. Custom orders or peak periods may require additional processing time.
Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier's website. Please allow 24-48 hours for the tracking information to update.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Please note that customs duties, taxes, and fees are the responsibility of the recipient.
Returns & Exchanges
Q: What is your return policy?
A:
At MMG Watches, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we do accept returns under the following conditions:
- **Return Window:** You have 30 days from the date of delivery to initiate a return.
- **Condition:** Items must be returned in their original, unused condition.
- **Return Process:** To start a return, please contact our customer service team with your order number and reason for return. We’ll provide you with detailed instructions.
- **Refund:** Once we receive and inspect the returned item, we will process your refund to the original payment method.
- **Exclusions:** Custom-made or personalized items are not eligible for returns unless they arrive damaged or defective.
We strive to make our return process as simple and straightforward as possible. If you have any questions or need assistance, please don’t hesitate to reach out to us!
Q: What should I do if my watch is defective or damaged?
A: If your watch arrives defective or damaged, please contact us within 7 days of receiving your order at contact@mmgwatches.com Include your order number, a description of the issue, and clear photos. We will provide instructions for returning the item for repair, replacement, or refund.
Q: Can I cancel my order?
A: Orders can be cancelled as long as they have not been shipped. Please contact us as soon as possible if you wish to cancel.
Warranty
2-Year Warranty
At MMG Watches, we stand by the quality of our craftsmanship. That's why we offer a 2-year warranty that covers the movement of your watch. This warranty ensures that any issues related to the watch movement will be repaired or replaced at no cost to you within the warranty period.
Q: How do I make a warranty claim?
A: If you experience an issue with your watch's movement within the warranty period, please contact us at [Your Contact Email] with your order number and a description of the issue. Depending on the nature of the defect, we will repair the watch, replace it, or offer an alternative solution.
Q: Is the warranty transferable?
A: The warranty is valid for the original purchaser only and is not transferable.